Refund Policy
We stand behind our service with a fair and transparent refund policy
7-Day Money-Back Guarantee
We're confident you'll love WhoisExtractor! Try our service risk-free for 7 days. If you're not completely satisfied with your first-time purchase, we'll refund your money - no questions asked.
Refund Eligibility
You qualify for a refund if:
Fair Use Policy: While we offer a generous money-back guarantee, we expect customers to use it fairly. Excessive data downloads or clear abuse of the service before requesting a refund may result in denial of the refund request.
Non-Refundable Items
The following purchases are NOT eligible for refunds:
Renewal Payments
Automatic renewals or subscription renewals are non-refundable
Purchases Over 7 Days
Any purchase made more than 7 days ago
Custom Services
Enterprise or custom plans after delivery or implementation
Policy Violations
Services terminated for violations of our policies
Promotional Pricing
Heavily discounted or promotional purchases
Add-on Services
Additional services or features purchased separately
How to Request a Refund
Follow these simple steps to request your refund:
Contact Support
Email our support team at [email protected] with the subject line "Refund Request"
Provide Information
Include the following details in your email:
- Your order number or invoice ID
- Email address associated with your account
- Brief reason for the refund request (optional but helpful)
- Date of purchase
Review Process
Our team will review your request within 3-5 business days and verify eligibility
Approval & Processing
If approved, your refund will be processed within 7-10 business days
Refund Issued
Refunds are issued to the original payment method used for the purchase
Important: Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.
Partial Refunds
In certain situations, we may offer partial refunds instead of full refunds:
Prorated Refunds
For annual or longer-term subscriptions canceled mid-cycle, we may offer prorated refunds at our discretion
Technical Issues
If you experienced service interruptions or technical problems, we may offer credit or partial refunds based on downtime
Bundle Services
For bundled services, partial refunds may be considered on a case-by-case basis
Cancellations vs. Refunds
Cancellation
You can cancel your subscription anytime through your account dashboard.
- • Takes effect at the end of your current billing period
- • You retain access until the end of the paid period
- • No refund for the current billing cycle
Refund Request
Request a refund within the 7-day window for first-time purchases.
- • Must be requested within 7 days of purchase
- • Account access is terminated upon approval
- • Full refund issued to original payment method
Chargebacks & Disputes
Important Notice About Chargebacks
Before filing a chargeback or payment dispute with your bank, please contact us first. We're committed to resolving any issues fairly and promptly.
Filing a chargeback instead of requesting a refund may result in:
- • Immediate account termination
- • Permanent ban from using WhoisExtractor services
- • Additional fees charged by payment processors
- • Potential legal action for fraudulent chargebacks
Questions About Refunds?
Our support team is here to help with any refund-related questions or concerns.
Subject Line for Refund Requests: Use "Refund Request - [Your Order Number]" to ensure fastest processing